Serica Raw Silk Elegance Outfit For Timeless Occasions

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Your items must be unopened, unused, and in their original packaging.
• All accessories, tags, and inserts must be included.

How to Start a Return

To initiate a return, please contact us at info@pehnaawaa.com Kindly include your order number and reason for the return.

• Returns should be sent to the following address:
  6741 185a St, Surrey, BC V3S 9B5, Canada

Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us at info@pehnaawaa.com for any return-related inquiries.

Return Methods

• Option to Send a Return: By Mail.

How to Get Your Return Shipping Label

• Defective Product: Download and Print.
• Customer Remorse: Customer Responsibility.

Fees for Returns and Refunds

Damaged or Defective Products

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

• Shipping Fee: $0.00
• Restocking Fee: $0.00

Customer Remorse

If you no longer need the product or purchased it by mistake, you are responsible for return shipping costs.

• Actual cost of return shipping applies.
• Restocking Fee: $0.00

Note: We cannot accept returns for sale items or gift cards.

Exchanges

To exchange a product, return the original item first. Once the return is approved, you may place a new order for the desired item.

Refunds

• Once your return is received and inspected, we will notify you regarding approval.
• Approved refunds will be processed to your original payment method within 7 business days.

If more than 10  business days have passed since your refund approval, contact us at info@pehnaawaa.com

Contact Information

Business Name: Pehnaawaa

Business Address: 6741 185a St, Surrey, BC V3S 9B5, Canada

Business Email: info@pehnaawaa.com

Phone Number: +1 778-720-5363

Opening Hours:

Monday to Friday ( 08:00 AM - 10:00 PM)

For a garment with delicate trim like the lace and tassels on the sleeves and neckline, hand washing is highly recommended to prevent snags and damage.

• Use Cold Water: Always wash in cold or cool water to prevent color bleeding and fabric shrinkage.
• Gentle Detergent: Use a mild, non-bleaching detergent or a gentle fabric wash.
• Soak Briefly: Submerge the outfit and let it soak for no more than 15-20 minutes.
• Rinse Well: Gently swish the garment in the water, then rinse thoroughly until the water runs clear. Do not wring or twist the fabric, as this can damage the fibers and embellishments.