Privacy policy
Privacy Policy
Last updated: September 22, 2026
Pehnaawaa is operated under the registered business name Pehnaawaa Ethnic Wear. In this Privacy Policy, “Pehnaawaa,” “we,” “us,” and “our” refer to Pehnaawaa Ethnic Wear.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit pehnaawaa.com, use our related services, create an account, communicate with us, or make a purchase.
We handle personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act, Canada’s Personal Information Protection and Electronic Documents Act where applicable, and other privacy laws that may apply based on where our customers are located.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information
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Name
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Email address
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Telephone number
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Billing and shipping addresses
Order and transaction information
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Products purchased, viewed, returned, or exchanged
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Order numbers and transaction history
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Shipping and delivery information
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Communications concerning orders, returns, or customer service
Payment information
Payments are processed through Shopify and authorized payment providers. We generally do not directly store complete payment-card details.
Payment providers may collect information such as your card number, billing address, transaction details, and payment-verification information according to their own privacy policies.
Account information
If you create an account, we may collect your login details, saved addresses, preferences, wish-list information, and account activity.
Device and website information
When you use our website, we or our service providers may automatically collect:
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IP address
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Browser and device type
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Operating system
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Approximate location
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Pages and products viewed
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Referring website
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Website interactions
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Shopping-cart activity
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Cookie and similar technology identifiers
Communications and submitted content
We may collect information you provide through emails, contact forms, customer reviews, surveys, social-media interactions, or customer-support requests.
2. How We Collect Personal Information
We may collect personal information:
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Directly from you
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Automatically through cookies and similar technologies
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From Shopify and other service providers
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From payment processors
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From shipping and delivery providers
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From fraud-prevention and security providers
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From marketing, analytics, or social-media services where permitted
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From other sources when authorized by you or permitted by law
3. How We Use Personal Information
We may use personal information to:
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Process and fulfill orders
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Process payments, returns, refunds, and exchanges
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Provide order confirmations and delivery updates
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Create and manage customer accounts
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Respond to questions and provide customer support
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Detect and prevent fraud, abuse, and security incidents
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Maintain, troubleshoot, and improve our website and services
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Personalize the shopping experience
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Understand website and product performance
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Send marketing communications when permitted
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Maintain business, accounting, tax, and transaction records
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Enforce our Terms of Service and store policies
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Establish, exercise, or defend legal claims
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Comply with applicable legal and regulatory obligations
We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
4. Consent and Marketing Communications
Where consent is required, we will request consent before collecting, using, or disclosing personal information.
You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain products or services.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at info@pehnaawaa.com.
Unsubscribing from marketing will not prevent us from sending necessary service communications, such as order confirmations, delivery updates, security notices, or responses to customer-service requests.
5. How We Disclose Personal Information
We may disclose personal information to service providers that help us operate our business, including:
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Shopify, which provides our ecommerce platform
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Payment processors and financial-service providers
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Shipping companies, couriers, customs brokers, and fulfillment partners
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Website hosting and technology providers
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Analytics and performance providers
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Email and customer-communication providers
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Fraud-prevention, security, and identity-verification providers
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Professional advisers, including accountants, insurers, and legal advisers
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Government, regulatory, customs, law-enforcement, or judicial authorities when legally required
These providers may process information only for the services they provide to us or as otherwise permitted under their agreements and applicable law.
We may also disclose information as part of a business transaction, such as a merger, financing, reorganization, sale, or transfer of business assets, subject to appropriate privacy protections.
6. Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, payment, fraud-prevention, analytics, and related services.
Shopify may process customer information in countries other than the customer’s country of residence.
Information about Shopify’s handling of customer personal information and privacy requests is available through Shopify’s privacy portal:
7. Sale and Sharing of Personal Information
We do not sell personal information for money.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Certain analytics, advertising, or social-media technologies may be considered a sale or sharing of personal information under those laws, even when no money is exchanged.
Where required, eligible customers may opt out using the privacy or cookie controls provided on our website or by contacting us.
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
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Operate the website and shopping cart
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Remember customer preferences
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Maintain account and checkout sessions
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Protect the website against fraud and misuse
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Measure website performance
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Understand how visitors use the website
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Personalize content or marketing where permitted
Some cookies are necessary for the website to function. Other cookies may be optional depending on applicable law and your location.
You can manage cookies through the cookie controls provided on our website or through your browser settings. Blocking certain cookies may affect website, account, cart, or checkout functionality.
9. International Processing and Transfers
We operate from British Columbia, Canada, and sell products internationally.
Shopify and our other service providers may process or store personal information in Canada, the United States, or other countries. As a result, information may be subject to the laws of those jurisdictions and may be accessible to courts, law-enforcement agencies, or government authorities where legally permitted.
Where required, we use appropriate contractual or organizational measures to protect personal information transferred across borders.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfill the purposes described in this policy
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Provide customer service
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Maintain transaction and accounting records
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Meet tax, customs, legal, and regulatory requirements
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Resolve disputes
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Prevent fraud and abuse
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Enforce our agreements
Retention periods vary depending on the type of information, the nature of the transaction, and applicable legal requirements.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, alteration, or destruction.
However, no online system, electronic transmission, or storage method is completely secure. We cannot guarantee absolute security.
Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of eligible personal information
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Withdraw consent where processing is based on consent
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Object to or restrict certain uses of personal information
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Request a portable copy of eligible information
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Opt out of certain marketing, targeted advertising, sales, or sharing
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Ask questions or submit a complaint about our privacy practices
These rights may be subject to exceptions under applicable law. We may need to verify your identity before completing a request.
To submit a privacy request, email info@pehnaawaa.com with the subject line Privacy Request.
You may also use any privacy-request or data-sharing opt-out tools displayed on our website.
If you are dissatisfied with our response, you may have the right to complain to the privacy or data-protection authority in your jurisdiction.
13. Third-Party Websites and Services
Our website may contain links to independent third-party websites, applications, or social-media services.
We do not control the privacy, security, or content of those third parties. Their handling of personal information is governed by their own policies. We encourage you to review those policies before providing information.
14. Children’s Privacy
Our website and products are intended for a general audience and are not directed to children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. If you believe a child has provided personal information improperly, please contact us so we can review and, where appropriate, delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated “Last updated” date. We encourage customers to review this policy periodically.
16. Contact Us
Questions, concerns, complaints, or requests concerning this Privacy Policy may be directed to:
Privacy Officer
Pehnaawaa
Operated under the registered business name Pehnaawaa Ethnic Wear
Email: info@pehnaawaa.com
Phone: +1 778-720-5363
Public mailing address:
5307 Victoria Drive
Vancouver, British Columbia V5P 3V7
Canada
This address is provided for business correspondence and is not a merchandise return address. Customers must contact us and receive return instructions before sending merchandise.