Privacy policy

Privacy Policy

Pehnaawaa respects your privacy and is committed to protecting the personal information you provide when visiting or shopping on our website.

When you use our store, we may collect information such as your:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Device and browser information
  • Website activity and interactions

We use this information to operate our store, process and deliver orders, communicate with customers, prevent fraud, provide customer support, improve our website, and where permitted, provide relevant marketing.

Our online store is operated using Shopify. Shopify may process customer information on our behalf in order to provide ecommerce, checkout, payment, security, analytics, and related services.

Payment information is processed through authorized payment providers. Pehnaawaa does not directly store complete credit-card information.

We may also share information with service providers where necessary to operate our business, including payment processors, shipping carriers, analytics providers, technology providers, and other service partners.

Personal information may also be disclosed where required by law or where necessary to protect our legal rights, customers, or business.

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and improve the shopping experience.

Pehnaawaa may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

For privacy-related questions or requests, please contact Pehnaawaa using the contact information provided on our website.

Virtual Try-On

Our Virtual Try-On lets you see how an outfit may look on you, using your own photo or one of our models. It is optional: you can browse and buy without using it.

What we collect. If you use your own photo, we use it only to create your try-on preview. If you choose one of our models, we collect no personal information.

How your photo is processed. Your photo is reduced in size on your device, then sent over an encrypted (HTTPS) connection, through our secure server, to our AI try-on service provider, FASHN AI, which creates the preview. Our server passes the photo through in memory only. It does not save the photo or keep any record of it.

We do not store your photo. Pehnaawaa never keeps a copy of your photo or your preview. Our provider deletes your photo as soon as your preview has been created, and its systems automatically remove any remaining copy within 24 hours as a safeguard. The finished preview is sent straight back to your browser. The provider holds it for no more than 60 minutes behind a private reference that only your browser has, and then it expires. On our website, your photo is cleared when you close the try-on panel, leave the page, or after 15 minutes.

What we never do. We never use your photo to identify you, for advertising or marketing, and we never sell or share it. Our provider does not use it to train artificial intelligence.

Saving your preview. If you tap "Save image", the preview is saved to your own device and is under your control.

Service provider and location. FASHN AI processes photos for us under its data processing terms. Its servers may be outside Canada, so your photo may be briefly processed in another country while your preview is created.

Your choice. Before you use your own photo, we ask you to confirm that you agree. You can use one of our models instead at any time. If you are under 18, please ask a parent or guardian before using your photo.

Questions. For questions about the Virtual Try-On or to make a privacy request, contact us at info@pehnaawaa.com.