Shipping policy
Worldwide Shipping Policy
Pehnaawaa offers worldwide shipping to destinations available at checkout. Shipping availability, charges, and delivery estimates may vary depending on the destination, product, parcel size, and selected shipping service.
Shipping Charges
Available shipping methods and charges are displayed at checkout before payment. Any free-shipping offer, minimum-order requirement, or promotional shipping rate will be shown at checkout and is subject to its stated conditions.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Pehnaawaa cannot control or predict charges imposed by customs authorities.
Processing Time
Most orders are processed within 2 to 3 business days, Monday through Friday.
Custom-made, personalized, stitched-to-order, altered, pre-order, or supplier-dispatched products may require additional processing time. When a different processing period applies, it will be stated on the product page or communicated after the order is placed.
Processing time is separate from shipping transit time.
Estimated Transit Time
International delivery generally takes approximately 10 to 15 business days after dispatch. Delivery times are estimates and are not guaranteed.
Customs clearance, courier disruptions, weather, holidays, destination restrictions, or other circumstances outside our control may cause delays.
Courier Services and Tracking
Orders are shipped using UPS or other trusted courier and postal services, depending on the destination and parcel.
When tracking is available, tracking information will be sent after the order has been dispatched. Tracking may take up to 48 hours to show its first update.
Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to request an address change, contact us at info@pehnaawaa.com as soon as possible. We will try to update the address if the order has not been processed or shipped, but changes cannot be guaranteed.
Once an order is in transit, the delivery address usually cannot be changed.
Incorrect or Incomplete Addresses
If an order cannot be delivered or is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the parcel, the customer may be responsible for return-shipping and reshipping costs.
Any refund approved for a returned parcel may exclude the original shipping charges and costs incurred in returning the parcel to us.
Multiple Shipping Addresses
A single order cannot be shipped to multiple addresses. Please place a separate order for each delivery address.
Delivery Delays
We make reasonable efforts to dispatch orders within the stated processing period, but delivery dates are estimates.
If tracking has not updated for an extended period or the parcel is significantly delayed, contact us at info@pehnaawaa.com with your order number so we can request an investigation from the courier.
Cancellations
Cancellation requests must be submitted as soon as possible. We may be able to cancel an order before it has been processed or shipped, but cancellation is not guaranteed.
Orders that have already been shipped cannot be cancelled. Please refer to our Return and Refund Policy for eligibility requirements.
Damaged Parcels or Items
If a parcel appears significantly damaged at delivery, refuse the delivery when reasonably possible and contact us immediately.
If you accept the parcel and discover damage, contact info@pehnaawaa.com within 7 calendar days of delivery. Include your order number and clear photographs or video of the outer packaging, shipping label, and damaged item.
Lost or Missing Parcels
If tracking indicates that a parcel may be lost, contact us so we can open an investigation with the courier. Courier investigations can take time, and refunds or replacements will be considered after the investigation and available evidence have been reviewed.
If tracking shows the parcel as delivered but you cannot locate it, check with household members, neighbours, building management, and the courier before contacting us.
Contact Information
Pehnaawaa
Email: info@pehnaawaa.com
Phone: +1 778-720-5363
Business hours: Monday to Friday, 8:00 AM to 10:00 PM