Refund policy
At Pehnaawaa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
You may request a refund if:
- The item you received is damaged, defective, or incorrect
- You received a product different from what you ordered
To be eligible for a refund:
- The request must be made within 7 days of delivery
- The item must be unused, unworn, and in its original condition
- Original packaging, tags, and proof of purchase are required
Non-Refundable Items
Refunds will not be issued for:
- Items damaged due to customer misuse or mishandling
- Sale, discounted, or promotional items
- Custom-made or personalized products
- Orders canceled after shipment
How to Request a Refund
To initiate a refund, please contact us at:
📧 info@pehnaawaa.com
Include the following information:
Order number
- Clear photos or videos of the item (if damaged or incorrect)
- Reason for the refund request
Our support team will review your request and respond within 2–3 business days.
Return Shipping
- If the return is approved due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
- If the return is due to any other reason, the customer will be responsible for all return shipping fees.
Refund Processing
- Once the returned item is received and inspected, approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used at checkout.
- Shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider first
- Then contact us at info@pehnaawaa.com for assistance
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.
Contact Information
Business Name: Pehnaawaa
Email: info@pehnaawaa.com
Phone: +1 778-720-5363
Business Hours: Monday to Friday | 08:00 AM – 10:00 PM