Refund policy
7-Day Returns on Eligible Items
At Pehnaawaa, customer satisfaction is important to us. If there is a problem with your order, please contact us within 7 calendar days of delivery.
Eligibility for Returns
A return or refund may be approved when:
• The item arrives damaged or defective.
• You receive an incorrect item or a product different from what you ordered.
• An eligible full-price item is approved by us for return after review.
To qualify, the item must be unused, unworn, unwashed, unaltered, and in its original condition with all packaging and tags attached. Proof of purchase is required.
All returns require approval before being shipped back.
Final Sale and Non-Returnable Items
The following items are not eligible for return:
- Sale, discounted, clearance, or promotional items.
- Custom-made, personalized, made-to-measure, stitched-to-order, or altered products.
- Earrings or other hygiene-sensitive products.
- Items showing signs of wear, washing, perfume, makeup, damage, misuse, or missing tags or packaging.
- Return requests submitted more than 7 calendar days after delivery.
- Orders cancelled after shipment.
How to Request a Return
Email info@pehnaawaa.com within 7 calendar days of delivery and include:
• Your order number
• The reason for the return request
• Clear photographs or video if the item is damaged, defective, or incorrect
We will review your request and normally respond within 2 to 3 business days.
Please do not return an item until you receive approval and return instructions from us. Unauthorized returns may not be accepted.
Return Shipping
For approved regular returns, the customer is responsible for arranging and paying for return shipping and any related charges.
If the return is approved because the item is damaged, defective, or incorrect, Pehnaawaa will cover or reimburse the approved return-shipping cost.
Original shipping charges are non-refundable unless the return resulted from our error.
Refund Processing
After the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5 to 10 business days. Your bank or payment provider may require additional processing time.
Exchanges
We replace items when they are confirmed to be damaged, defective, or incorrect. Please contact us with your order details so we can review the available options.
Contact Information
Pehnaawaa
Email: info@pehnaawaa.com
Phone: +1 778-720-5363
Business hours: Monday to Friday, 8:00 AM to 10:00 PM