We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Your items must be unopened, unused, and in their original packaging.
- All accessories, tags, and inserts must be included.
How to Start a Return
To initiate a return, please contact us at info@pehnaawaa.com Kindly include your order number and reason for the return.
- Returns should be sent to the following address:
6741 185a St, Surrey, BC V3S 9B5, Canada
Items sent back to us without first requesting a return will not be accepted.
You can always reach out to us at info@pehnaawaa.com for any return-related inquiries.
Return Methods
- Option to Send a Return: By Mail.
How to Get Your Return Shipping Label
- Defective Product: Download and Print.
- Customer Remorse: Customer Responsibility.
Fees for Returns and Refunds
Damaged or Defective Products
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
- Shipping Fee: $0.00
- Restocking Fee: $0.00
Customer Remorse
If you no longer need the product or purchased it by mistake, you are responsible for return shipping costs.
- Actual cost of return shipping applies.
- Restocking Fee: $0.00
Note: We cannot accept returns for sale items or gift cards.
Exchanges
To exchange a product, return the original item first. Once the return is approved, you may place a new order for the desired item.
Refunds
- Once your return is received and inspected, we will notify you regarding approval.
- Approved refunds will be processed to your original payment method within 7 business days.
If more than 10 business days have passed since your refund approval, contact us at info@pehnaawaa.com
Contact Information
Business Name: Pehnaawaa
Business Address: 6741 185a St, Surrey, BC V3S 9B5, Canada
Business Email: info@pehnaawaa.com
Phone Number: +1 778-720-5363
Opening Hours:
Monday to Friday ( 08:00 AM - 10:00 PM)
