Terms of service
Terms of Service
By accessing the Pehnaawaa website or placing an order with us, you agree to these Terms of Service.
Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, and other information are accurate.
However, colours may appear differently depending on lighting, photography, screen settings, and device displays. Minor variations in embroidery, embellishment, fabric placement, handcrafted work, or finishing may also occur.
Such reasonable variations are not necessarily considered defects.
Sizing
Customers are responsible for reviewing the sizing information provided before ordering.
Sizing can vary between brands and designers. Measurements should therefore be reviewed carefully instead of relying solely on standard size labels.
Where custom stitching or alterations are requested, customers are responsible for providing accurate measurements.
Pricing
Prices may change without prior notice.
The price displayed at checkout at the time an order is submitted is the applicable purchase price, subject to correction of obvious pricing or technical errors.
Orders
Pehnaawaa reserves the right to refuse or cancel an order where necessary, including in cases involving:
- Pricing or inventory errors
- Suspected fraud
- Payment problems
- Product unavailability
- Incorrect product information
- Delivery restrictions
If we cancel a paid order, the applicable payment will be refunded.
Shipping
Shipping availability, charges, processing times, delivery estimates, customs duties, and related conditions are governed by our Shipping Policy.
Returns
Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.
Intellectual Property
Website content, including text, branding, graphics, logos, and original content belonging to Pehnaawaa, may not be reproduced or commercially used without permission.
Product photographs or brand materials belonging to third-party designers or suppliers remain the property of their respective owners where applicable.
Limitation of Liability
To the extent permitted by applicable law, Pehnaawaa is not responsible for indirect losses resulting from delays, courier disruptions, customs processing, incorrect customer information, improper garment care, or circumstances outside our reasonable control.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
Changes to These Terms
We may update these Terms from time to time. The version displayed on our website at the time of use will apply.
Contact
Questions regarding these Terms may be directed to Pehnaawaa through the contact information provided on our website.