Refund policy
Returns and Exchanges
We want you to be satisfied with your purchase. If there is an issue with your order, please contact Pehnaawaa as soon as possible after delivery.
Eligible returns must be requested within 7 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from perfume, makeup, stains, alterations, or damage
- Returned with original tags and packaging where applicable
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Items That Cannot Be Returned
For hygiene, customization, and resale reasons, the following items are normally not eligible for return:
- Custom-stitched or made-to-measure clothing
- Altered garments
- Final-sale or clearance items
- Earrings and certain jewelry items for hygiene reasons
- Items damaged after delivery through wear, washing, alteration, or improper care
If an item arrives damaged, defective, or materially different from what you ordered, please contact us promptly with photographs so we can review the issue.
Return Shipping
Unless the item is confirmed to be defective or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Any customs duties, import taxes, or brokerage fees paid by the customer are also non-refundable by Pehnaawaa.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If an item is returned in used, altered, damaged, or incomplete condition, the return may be refused or a deduction may apply.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
Once sourcing, stitching, customization, or preparation has started, cancellation may no longer be possible.